FAQ
Common questions
If your question isn't here, ask us directly — a real person answers on WhatsApp.
Is there a limit on jobs per month?+
No — plans aren't priced by job count. You're paying for the unit to be looked after, whatever that takes this month.
How fast does someone actually turn up?+
Every job is acknowledged within 2 business hours. A vetted vendor is on site within 3 working days on Guard, and the next working day on Prime and Concierge. Anything urgent — a leak, an electrical fault, active damage — is dispatched same-day on every plan.
What if I'm renting, not the owner?+
Poso works for whoever lives in and is responsible for the unit — owner or tenant. We'll flag anything that needs landlord sign-off before proceeding.
Do I still have to find and vet vendors myself?+
No. Every vendor comes from our verified bench. You send the problem, we send the person, and we verify the work on site before the job closes.
Do you mark up vendor bills?+
No. Vendor costs are pass-through at cost, with the receipt attached to every invoice. This is our published no-commission pledge — see the Trust page.
Can I switch tiers later?+
Yes, at any billing cycle — message your specialist directly.
What does the AMC Package actually cover?+
Anything in the unit worth roughly ₹2,500 or more — AC, vehicles, bikes, major appliances, even the robot vacuum. Scheduled servicing plus priority repair dispatch, logged per piece of equipment.
Can Care Package be added mid-plan?+
Yes, any time, on any tier — no separate sign-up or waiting period.
Where does Poso operate?+
We're starting in Bengaluru and Kochi. If your home is outside these cities, message us — we're expanding unit by unit.
How does payment work?+
The plan is billed monthly in advance. Vendor costs are passed through separately, at cost, with receipts. Cancel any time with 15 days' notice.
Still have a question?
Message us on WhatsApp — a real person replies, not a bot.