How it works
Everything Poso does for your unit is one of four loops.
Each one has an owner, a clock, and a proof artifact — so you always know what happened and when.
- A
Onboarding the unit
Signed to first walk-through: under 7 days
A WhatsApp conversation, a short call, and a unit file — layout, existing vendors, access, anyone living there, red lines. Then an introduction walk-through with your assigned specialist.
- B
Routine jobs
Acknowledged in 2 business hours · vendor on site within 3 working days
Send a photo and a line on WhatsApp. We clarify, book a vetted vendor from the bench, verify the work on site, and send proof plus the receipt before the ticket closes. Urgent issues — leaks, electrical faults, anything causing damage — get same-day dispatch.
- C
Proactive walk-throughs
Quarterly on Prime · monthly on Concierge
Your specialist checks the unit before something breaks — seals, fittings, wear, appliance health — and logs it to the unit file. You get a written walk-through report either way.
- D
Care Package episodes
You're informed within 15 minutes of anything material
If you've added Care Package, wellbeing checks, hospital accompaniment and escalations run on the same discipline — same specialist, same proof loop.
The proof loop
Every loop ends the same way: you see it.
Arjun · Your specialist
Cladding on the balcony re-fixed — Suresh from our vendor bench, verified on site. Receipt attached, ₹1,850.
4:12 PM ✓✓
See a loop in action.
Start with a WhatsApp conversation — we'll walk you through exactly what happens next.